What if I receive a Retrieval request?

Credit Card Retrieval Request

If a cardholder doesn’t recognize a charge, the cardholder’s issuing bank may order a copy of the sales draft. This request is called a copy request or retrieval. A retrieval request most often occurs when a Cardholder loses their copy of the transaction receipt, does not remember the transaction or questions the transaction for any reason, and can be requested up to 18 months after the sale.  It is imperative for the merchant to comply with providing the issuing bank a copy of the receipt.

Tags: ,